Privacy Policy
This Privacy Policy is applicable to all personal information collected by Hellas Maintenance Services through our website at www.hmservices.com.au. This Privacy Policy complements the Terms and Conditions outlined on our site.
Consent
By utilizing our site, users acknowledge and consent to:
– The terms outlined in this Privacy Policy; and
– The collection, utilization, and retention of the data specified in this Privacy Policy.
Definition of “Personal Information”
As per the Privacy Act 1988 (Cth), “personal information” refers to information or an opinion about an identified individual or an individual who is reasonably identifiable, regardless of the information’s truthfulness or whether it is recorded in a material form. If the information does not disclose your identity or enable identification, it may not be classified as “personal information” under this privacy policy.
Information Collection
The personal information we collect depends on your interactions with the website. It may include your name, email, and contact number.
Methods of Personal Information Collection
We collect personal information when you input data into the website. Additionally, we gather cookies from your computer to track website usage and enhance your online experience. However, personally identifying you solely based on our use of cookies is generally not feasible.
Purpose of Collection
Our collection of personal information aims to provide you with an optimal service experience on our website. We typically disclose personal information to service providers assisting in website operation, and occasionally to maintenance and support personnel in the course of their duties.
Direct Marketing Consent
By using our website, you consent to receiving direct marketing material. We only use personal information for this purpose if collected directly from you, and it is of a type you would reasonably expect. Sensitive personal information is not used in direct marketing. Our communications include an option to opt out.
Access and Correction
According to Australian Privacy Principles 12 and 13, you can request access to and correction of your personal information in certain circumstances. For such requests, please contact us as indicated below.
Complaints Procedure
If you have privacy-related concerns, contact us using the details below. All complaints will be thoroughly assessed, and we may seek additional information from you. If valid, we will take necessary steps to address the issue. If dissatisfied, you may escalate the matter to the Office of the Australian Information Commissioner.
Overseas Transfer
Your personal information will not be disclosed to recipients outside Australia unless expressly requested. If an overseas transfer is requested, the recipient is not obligated to comply with Australian Privacy Principles, and we are not liable for any mishandling in such circumstances.
Contact Information
For queries, access requests, or privacy-related complaints, reach out to us at support@hmservices.com.au